Help
How Wevenda works, for clients and for vendors. Wevenda is free for clients; vendors pay only when they choose to connect.
Getting started
How does Wevenda work?
Clients post what they need, and nearby vendors who offer that service reply in a chat. Until a vendor connects, both sides appear under a colour name (such as Amber) and contact details stay hidden. After that you arrange the work directly: scope, price and payment are between you and the vendor.
How do I sign in?
Open app.wevenda.com and enter your mobile number. We text you a code; there is no password. The first time, you are asked to accept the Terms of Service and the Privacy Policy.
Can I be both a client and a vendor?
Yes, with one account. Choose Become a Vendor in the account menu to set up your store, then switch between client and vendor mode from the same menu.
Why am I not getting notifications?
Notifications are set per device. Open Settings → Notifications on each phone or browser you use and allow them when asked. If you blocked them before, allow them again in that browser's or phone's settings.
For clients
What does it cost?
Nothing. Posting a request, chatting and connecting are free for clients.
What happens after I post a request?
It is checked first and shows Under review for a moment, then goes to nearby vendors who offer that service. You are notified when one replies. A request marked Not published did not pass our content check and will not be shown; post a new one instead.
Who gets my contact details?
Each vendor who connects gets your name, phone, email and service address, and you get their business details. Before that, vendors see only your request and its approximate area, and contact details typed into the chat are removed. Any vendor who has replied can connect while the request is open, so more than one vendor may contact you. Tap Stop replies once you have found the right one.
How do I choose a vendor?
Use the chat to compare the vendors who reply. When you are ready, tap Ask to connect: it is free, and tells that vendor you want to exchange details. You do not have to answer vendors you are not interested in.
Can I edit or close a request?
A request cannot be edited once posted, but you can close it: open the request and tap Stop replies. Vendors can no longer find it, chats with vendors who have not connected become read-only, and connected conversations carry on. This cannot be undone, so post a new request if your needs change.
Does Wevenda check vendors?
We do not check licences or insurance. Vendors choose the services and areas they cover, and Wevenda is not part of the agreement you make with them. Ask for proof before anyone starts.
For vendors
How do I start getting leads?
Choose Become a Vendor in the account menu and set up your store: the services you offer, your address and how far you travel. Matching requests appear in your leads, and you can be notified as they arrive. There is no subscription and no monthly fee.
What does connecting cost?
Replying and chatting are free. Connecting costs 500 credits and gives you the client's name, contact details and service address; the client gets your business details. There is no commission, and other vendors may also connect to the same request. See pricing for what credits cost.
Do I get free credits to start?
Yes. Your first store comes with 2,500 welcome credits, enough to connect with 5 clients, and you do not need a card until you buy more.
Can I get a refund if a lead does not work out?
No. Connection fees and credit purchases are final, including when a client stops replying or chooses someone else. Use the chat to make sure a lead is right for you before you connect.
Credits and payments
How do I buy credits?
In vendor mode, open Wallet from the account menu and pick a pack. You pay by card. Prices are in Canadian dollars, and tax is shown before you pay.
| Pack | Credits | Connections | Per connection |
|---|---|---|---|
| $5 | 500 | 1 | $5.00 |
| $25 | 3,000 | 6 | $4.17 |
| $50 | 6,500 | 13 | $3.85 |
| $100 | 20,000 | 40 | $2.50 |
Introductory pricing in CAD, plus applicable taxes. Prices may change in the future.
Where are my receipts?
Every purchase is listed in your Wallet; open it to see the receipt, including the tax.
Do credits expire?
No. Credits you buy and your welcome credits never expire. They cannot be transferred or cashed out, and unused credits are not refunded if you close your account.
Account and privacy
How do I delete my account?
In the app, open Settings → Privacy & Security → Delete account, type DELETE and confirm. It happens straight away and cannot be undone. Unspent credits are forfeited. What is deleted and what is kept.
What data do you hold?
Our Privacy Policy lists what we collect, why, who sees it and how long we keep it. The Terms of Service cover the rules for using Wevenda.
Contact us
Email support@wevenda.com from the address on your account, or include the phone number you sign in with, so we can find your account.