Delete your Wevenda account

In the app

1. Sign in to Wevenda.
2. Open Settings, then Privacy & Security.
3. Choose Delete account, type DELETE, and confirm.

Your account is deleted straight away, and this cannot be undone.

Without the app

Email support@wevenda.com from the address on your account, or include the phone number you sign in with. We will confirm it is your account before deleting it.

What is deleted

• Your sign-in account.
• Your phone number, email address and device notification tokens.
• Your notifications, profile photo and store logo.
• Your name, store name, store description and exact service addresses.
• Your open requests, which are withdrawn.
• Saved payment cards.

What is kept, and for how long

• Conversations. They are closed, so no new messages can be sent. The other person keeps the messages until they expire (24 months after the request closes).
• Contact details already shared through a paid connection. The vendor who connected keeps them. They cannot be recalled.
• Purchase, invoice and credit records. Kept for 7 years, as Canadian tax law requires.
• Your acceptance of our Terms and Privacy Policy. Kept for 7 years after the account is closed.
• A one-way code derived from your phone number (not the number itself), so that a suspension or a one-time promotion cannot be reset by re-registering.

Credits

Unspent credits are forfeited when the account is deleted. Credit purchases are final and are not refunded.

Signing in again

If you sign in again with the same phone number, you start a new, empty account.

Full details are in our Privacy Policy, section 10.2.